How can we help?
Get help with your account, subscription, or the app. We typically respond within 24 hours.
Email Support
Send us a detailed message and we'll get back to you within 24 hours.
support@kuchai.space →FAQ
Browse common questions about features, billing, and account management.
View FAQ →Billing & Refunds
Questions about your subscription, billing, cancellations, or refund eligibility.
View Refund Policy →Common Topics
How do I cancel my subscription?
You can cancel your subscription at any time. When cancelled, access continues until the end of your current billing period.
- Android (Google Play purchases): open Google Play Store > profile icon > Payments & subscriptions > Subscriptions > KuchAI > Cancel subscription.
- Lemon Squeezy purchases: open your KuchAI account to manage renewal, or email support@kuchai.space if you need help.
Why isn't the food scanner working?
Make sure KuchAI has camera permission on your device. Keep the food well-lit and centered in the viewfinder. If you see network errors, check your internet connection or restart the app.
How do I delete my account and data?
You can delete your account and all stored health logs inside the app under Profile > Settings. Alternatively, email a deletion request to support@kuchai.space from your registered email address, and we will purge all your data within 48 hours.
Can I use KuchAI on multiple devices?
Yes. Sign in with the same account on any supported Android device and your meals, goals and statistics sync automatically. The iOS version is in development.
How do I connect steps and workouts?
KuchAI reads activity through Android Health Connect. Allow Health Connect access when the app asks, and your steps and workouts appear next to your meals.
How do I request a refund?
Refunds for Lemon Squeezy website purchases are reviewed within 3-5 business days after you email support@kuchai.space. Google Play purchases must be requested through your Google Play order history. See the Refund Policy for step-by-step instructions.