Refund Policy

Guidelines for subscriptions, cancellations, and refund eligibility for KuchAI Health services.

1. Subscription Cancellation

You can cancel your Premium or Pro subscription at any time. When you cancel, your recurring subscription is deactivated, and you will continue to have full access to KuchAI features through the end of your current billing period (monthly or yearly). No further charges will be made to your payment method.

2. Refund Eligibility

Subscriptions are generally non-refundable except where required by local law or under special circumstances. We offer a 14-day refund review window from the date of your initial transaction or renewal if you experience technical failure that prevents you from using the service, or if you were charged in error. Refunds are not granted for partial billing periods or unused tokens.

3. Google Play Store (In-App Purchases)

If your subscription was purchased through the Google Play Store on Android, your transaction is processed directly by Google. To request a refund, you must submit a request through your Google Play account purchase history or Google Play Support. We cannot issue refunds directly for Google Play transactions due to Google's merchant constraints.

4. Web Payments & Card Checkout (Lemon Squeezy)

For subscriptions purchased through our website using credit/debit cards, Apple Pay, or Google Pay via our international checkout partner (Lemon Squeezy), refund requests must be sent to support@kuchai.space. Please provide: (a) Your registered account email address, (b) The order date and transaction amount, and (c) The transaction/order ID. We will review your request within 3-5 business days.

5. Local Uzbekistan Card Payments (Payme & Click.uz)

For subscriptions purchased within Uzbekistan using national cards (Uzcard, Humo) via Payme or Click.uz payment integrations, refund requests must be submitted directly to support@kuchai.space. In your email, please include: (a) Your registered account email address, (b) The specific payment provider used (Payme or Click.uz), and (c) The transaction details or receipt number. Approved refunds will be credited back to the original card used.

6. Technical Failures & Downtime

If the service is unavailable for more than 48 consecutive hours due to server downtime or technical failures on our end, you may request a pro-rated credit or refund for the affected period by contacting our support team.

7. Local Consumer Rights

Our refund policy does not affect any statutory rights you may have under local consumer protection laws (including cooling-off periods for EU residents, which allow cancellation within 14 days of sign-up).

Need assistance with billing?

If you have questions about your billing cycle, subscription upgrades, or want to submit a refund claim, please email us directly.